Refund policy
At Carrylo, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer free returns and refunds within 30 days of delivery.
How to Return:
- Contact our support team at support@carrylo.site to initiate a return.
- Package your item securely in its original condition.
- Ship it back to us using the prepaid return label provided by our team.
Refund Processing:
- Once your return is received and inspected, your refund will be issued to your original payment method within 5-7 business days.
- Shipping costs for the original order are fully covered by Carrylo.
Important Notes:
- Items must be in original condition, unused, and with all tags attached.
- Customized or personalized items are eligible for returns only if defective.
- We cannot accept returns after 30 days from delivery.
Your happiness matters. We strive to make every step of the return process simple and hassle-free.